Flying in Europe will be simpler and more transparent, as of 23 October 2027 the EU’s new rules on the rights of air passengers will come into force, introduced by Regulation EU 2026/2202, which updates the protections provided in cases of delays, cancellations, overbooking, and baggage issues.
Among the most important changes are the obligation for airlines to make ticket prices clearer and the introduction of faster timelines for obtaining refunds. Rules also change regarding assistance during waiting times and regarding alternatives offered to passengers in the event of service disruptions.
Carry-on luggage included and greater protections for passengers
At the time of booking, airlines will be required to clearly display fares that include carry-on luggage, in addition to the backpack or bag to be placed under the seat. The passenger will thus be entitled to bring a free carry-on trolley of dimensions 40x30x15 cm. If, for security reasons, the baggage must be transferred to the hold, no additional charges may be applied.
Other guarantees concern families and people with disabilities: companions of minors or passengers with disabilities will be accommodated free of charge near the person being assisted. The transport of baby strollers and wheelchairs will also be guaranteed at no extra cost.
There are also changes for check-in: it will be possible to correct at least once an error made during the online procedure, while those who cannot use the digital ticket will have the option to obtain a free paper copy at the airport.
Delays, cancellations and refunds: what changes
For a delay of more than three hours on arrival, barring exceptional circumstances, a monetary compensation proportional to the distance of the route remains in place: €250 up to 1,500 kilometers, €400 for intra-EU routes beyond 1,500 kilometers and for those between 1,500 and 3,500 kilometers, €600 for delays beyond 3,500 kilometers, with the possibility of a reduction to €300 if the delay does not exceed 4 hours.
If the wait exceeds 5 hours, the passenger may cancel the trip and request a full refund for the unused portions. In the event of a cancellation announced less than 14 days in advance, compensation is provided along with a choice between a refund or rebooking at the carrier’s expense.
When the passenger opts for a refund, it must be issued within 7 calendar days. The voucher may be offered by the airline, but cannot be imposed. Furthermore, to handle complaints and refunds, travelers must not be forced to call toll numbers, download apps, or create new accounts.
In case of delay or cancellation, the airline must offer an alternative within 3 hours; otherwise, the passenger may organize themselves and request a refund of up to 400% of the original price.
During waiting times they will also be guaranteed free refreshments, meals, two phone calls, and internet access. For overbooking, compensation ranges from €250 to €600 to be paid within seven days, while in exceptional circumstances the airline must cover up to three nights in a hotel. This limit does not apply to unaccompanied minors, pregnant women, and people with disabilities, who will instead need to reach their destination as quickly as possible.
The onboard waiting time before departure must not exceed 2 hours, except for safety reasons, and must provide water, restrooms, and a comfortable temperature.
The new regulation also introduces stronger protection against the so-called no-show: an airline will not be allowed to deny boarding on the return leg merely because the passenger did not use the outbound flight.
